BlackBerry was once a leader in the smartphone industry, but now, there aren’t many people who are using smartphones for this brand. BlackBerry is known for its email sending capabilities, as it has a dedicated server that is used to send and receive emails in a highly secure way. You can use any type of email service with BlackBerry, which includes BellSouth email as well.

Those who are using BlackBerry phones like using their emails on the same. Emails can be sent and received in a seamless manner. But, in recent times, when people tried to add BellSouth email on their BlackBerry smartphones, they came across an error. If you are using BlackBerry smartphone and using BellSouth email login, but seeing an error, then you need to confirm whether or not you are facing that same error. If you see the following message displayed on your smartphone, then it means you are dealing with the same error as faced by other people.

The message that appears on the screen is, ‘email address or password is not valid.’ You are supposed to verify your email ID and password. This error can be fixed by getting in touch with Bellsouth customer service. If you are using BlackBerry 10, BlackBerry PlayBook or BlackBerry Android, then here is the message that you will see, ‘Unable to find connection information, kindly use advanced setup’. If not this message, then you will see this message, ‘login information for the account has been changed or is incorrect. Kindly update login info and try again’. There is one more message as well that you can see on your smartphone’s screen, i.e., ‘unable to authenticate your account, kindly update Bellsouth email settings and try again’.

These were some of the messages that you will find on your smartphone. But, what causes these errors to appear in the smartphone in the first place? Let’s find out here below:

1^st Cause: Information that is entered into Bellsouth email is incorrect.

Solution: You will have to log into your Bellsouth email in order to verify login info.

2^nd Cause: Bellsouth email account is inactive. This can be as a result of no activity in the account for 4-5 months.

Solution: Reactivate Bellsouth email account.

3^rd Cause: A CAPTCHA response is expected from Bellsouth email account.

Solution: You will have to log into Bellsouth email using your web browser. You will have to log into your email on your PC and try to fill the CAPTCHA in the right way.

4^th Cause: Authentication token for Bellsouth email has expired

Solution: You will have to change the password to your Bellsouth email account and wait for a few minutes before integrating Bellsouth email account again.

5^th Cause: User doesn’t have an appropriate age to use Bellsouth email

Solution: Update your Bellsouth email profile and check if you’ve entered right birthdate and other personal details.

6^th Cause: Enabling 2^nd sign-in verification on Bellsouth email account

Solution:

1. Log into Bellsouth email account.

2. Select ‘settings’ and then, ‘account’ info.

3. Select ‘app password’ followed by creating a ‘new app password’.

4. Select ‘Generate password’ followed by combining your email ID to BlackBerry with the password of the application.

7^th Cause: Authentication process needs to be performed through a verification code since email service will go into a ‘password free’ mode.

Solution:

1. Open BlackBerry browser.

2. Visit Bellsouth net email login.

3. Once logged into your email account, select your verification method.

4. Once the code has been received, add the code to the right box.

5. After completion of the process, integrate your email account on BlackBerry smartphone using the standard procedure for integration.